FAQ | Emytrip

Frequently Asked Questions

General

What are the advantages of purchasing a bus ticket through eMyTrip?

Gain Time: Avoid long queues and waiting, visit parks at the near departure time—how?

Do I need to register to use eMyTrip?

No. eMyTrip does not require its customers to go through a tedious registration process.

Does booking online cost me more?

Not at all! The price of the bus ticket is the same as you would get from the bus operator too.


Ticket-related

Is it mandatory to take a printout / SMS of the ticket to the park?

Yes, this is to help us confirm your booking details and identity before you are allowed to travel

I've lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will re-send you a copy by mail or through sms

 

I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators

Sure you can. Please contact our call center and our executive will send you the mTicket on your desired number.

 

Booking-related

Your site shows me a request button when I search for my route. What is this?

Seats for some of the buses are not readily available with eMyTrip. In such cases, we will take the trouble of helping customers by getting wanted seats from the bus operator and providing it to customers. Therefore, if you see a request button, it’s recommended that you leave your contact details there and eMyTrip executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.

I have placed a request. How much time will it take to hear from us?

We will call you base on the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it’s best to call us up and check on the status of your request.

Payment-related
Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

I don't have a credit card. Can I still buy a bus ticket?

Sure you can. You can call us and book your bus ticket over the phone. You can get the tickets home delivered at a cost and pay cash on delivery.

What payment options do I have?

The different payment options are

How can I order a home delivery?

To order a home delivery, contact us at any of our call centers. Our executive will book a ticket for you and have it home delivered at a time most convenient to you. You can also order a home delivery online (except for same day travel). We have home delivery as a payment option on the payment page. You can leave your delivery preferences there. We will call to confirm the details you have provided us and dispatch the ticket immediately.

Is it safe to use my credit card on this site?

Transactions on eMyTrip are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, eMyTrip through payment gateways providers uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.


Cancellation-related
Can I cancel my ticket online?

Yes you can cancel your ticket by contacting us via phone or our contact page
The following is the usual cancellation fee:

 

Time Frame

Cancellation Fee

Upto 1 week before the travel

No charge-fully refundable

Less than 1 week and upto 2days before the travel

5% of the total ticket fare

Less than 2 days and upto 24hrs before the travel

15% of the total fare

Less than 24hrs before departure

No refund

However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.

 

Refund-related

I missed the bus. Do I get a refund?

eMyTrip provides a 100% refund if the bus is missed due to either eMyTrip or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to eMyTrip no refund is provided. 

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.
The cash coupon is a code that can be used against any future bookings with us (within 3 months of cancellation date). 

Can I use more than one cash coupon during a single transaction?

Yes. You can use more than one cash coupon during a single transaction on eMyTrip. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using 'calculate'. The balance after the transaction will be associated with the new cash coupon.

I don't want the cash coupon - I want my money back. What do I do?

The cash coupon policy was introduced for convenience to the user so that they don't have to go through the payment procedure all over again. However, if you wish to encash the cash coupon, you can do so by sending us a mail . We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.